Irish Water – Short Update

The legislation surrounding the provision of information hasn’t changed since 2015. Please see below short update on excess usage – more information will follow in the coming weeks.

Update Irish Water 

Q. Must I still notify IW if I’m moving in or out?

A. Where there is a change in the occupation of a dwelling in receipt of water services from Irish Water there is an obligation on the owner of that dwelling to (a) either register with Irish Water or (b) notify Irish Water that he or she is not the occupier of the dwelling and provide Irish Water with details of the name of each person with whom the owner has an agreement for the occupation of the dwelling. This obligation must be complied with no later than 20 working days after the change of occupation and the obligation arises under Section 23A of the Water Services (No.2) Act 2013.

Q. Is it the owner or the occupier who is obliged to notify or register?

A. The obligation is with the owner to notify Irish Water and the obligation arises under Section 23A of the Water Services (No.2) Act 2013.

You can do so by calling us on Call save 1850 448 448 or +353 1 707 2824, our lines are open from 9am – 2pm, Monday to Friday (excluding Bank Holidays). We have a section online here with the key information in a customer friendly lay out. https://www.water.ie/for-home/customer-registration/ . Any additional information shared supports Irish Water provision of support services and supply updates to those affected.

General update:

In relation to Excess Usage we are some way from understanding the exact mechanics of how it will be implemented and the potential charges as there are a range of stakeholders involved. We will have to revert to you with more detail as soon as it is available. The latest update we issued is below.

The Water Services Policy Statement 2018 – 2025 a copy of which can be found here outlines the Government’s intentions around the implementation of a charging regime for excess usage outlined in the Water Services Act 2017.

The Policy statement specifies that while wilful wastage of water must be curbed that these provisions are being put in place ‘solely to encourage water conservation and not for the purpose of raising revenue.’

Irish Water are currently working with stakeholders including the Department of Housing, Planning and Local Government and the Commission for the Regulation of Utilities to implement and operationalise this Government policy.

Irish Water’s primary aim is to support the public to conserve water and not to charge them. Water is a precious natural resource and conserving water is necessary for a sustainable future for all of us.